Inbound Call Routes on Grandstream UCM Series IP PBXs

Grandstream IP PBXs provide on-premise control of your telephony with deep management features. Best of all, the UCM Series provides a professional VoIP phone system at an unbelievable price-point.

What do we mean by professional? Grandstream IP phone systems serve as unified communications control centers with support for audio calls, video conferencing, and more. You also get extensive features like call recording, auto attendants, voicemail, and more.

For more information on the Grandstream phone systems, see our earlier blog on how to configure outbound call routes on Grandstream UCM Series IP PBXs >

If you’re looking for help with configuring inbound call routes, this blog is for you.

Grandstream UCM6510 IP PBX

What is an inbound call route?

Inbound call routes define how your phone system control received calls. Configuring inbound call routes is a crucial step in setting up your phone system.

When a call comes in for your business, where does that call go?

By setting inbound routes, you make sure calls go to the correct location. You can set custom ringtones to distinguish calls from different trunks.

You can also set hours to change how calls are treated for after-hours or holidays.

Configure Interactive Voice Response (IVR) menus to make it simple for customers to reach the correct extension.

These are just some of the features that Grandstream phone systems enable.

Does this all sound complicated? Let us help.

How to Configure Inbound Routes on Grandstream UCM Series IP PBXs

One of our certified VoIP engineers made a clear, easy to follow video that shows you how to configure inbound call routes using the Grandstream IP PBX GUI. If you’re looking for a simple how-to, check it out!

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